• Solving Problems Though Service
  The Solutions Series
  
  
• Solving Problems Through Service is a two to three hour SuperHost - Face to Face polishing workshop that supports front-line employees in being effective problem solvers in their role as service providers.
  
  
• Delivered by certified SuperHost trainers, Solving Problems Through Service can be customized to address specific customer service training needs for any business or employer. For customized sessions, a needs assessment is completed in consultation with a client prior to conducting a workshop.
  
  
• The Solutions Series workshops are effective training tools for anyone who is dedicated to providing exceptional customer service.
  
  
• Presented in a highly interactive, informative and fun learning environment, participants are encouraged to take ownership of their role in influencing customers’ buying processes.

The objectives of the Solving Problems Through Service workshop are:

1. Understand the value of an anticipatory service approach;
2. How to use creative thinking in challenging situations;
3. How to say no graciously;
4. How to apply a problem-solving approach.

“Great hands-on topics discussed – very applicable for front line staff.”

“Excellent ideas to help people deal with problems they could encounter daily.”

To register contact Lacey Sheardown at 414-6972 or click here to email Lacey Sheardown