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Frequently Asked Questions

When is IMPACT being held?   

Monday - Wednesday January 22-24, 2024 with Day of IMPACT being held on Sunday, January 21, 2024.  

Where is IMPACT being held?  

Victoria, British Columbia at the Victoria Conference Centre.  

Are single day only fees available? 

Unless you are a presenter or speaker at the conference, full fees apply.  

Is IMPACT an in-person conference, virtual or hybrid?  

We are planning for an in-person conference.   

What is your refund policy if IMPACT does not go ahead or changes to a fully virtual meeting?  

The organizers of the IMPACT Sustainable Travel and Tourism Conference are planning for an in-person conference in January 2024 as this is the richest form for interaction and engagement. Should health orders require a change in format, organizers will work with all registered delegates on partial or full refunds as appropriate. Decisions will be made in a timely fashion and will be communicated to all delegates efficiently.

What is your general refund policy?

If we need to postpone the IMPACT Sustainability Travel & Tourism event, your tickets will be viable for the date of the postponement. If unable to attend during the new dates proposed, you may transfer your registration to a colleague or be refunded if you provide notice within 72 hours of the postponement being announced. For cancellations received on or before midnight (PT) on Thursday, Novbember 30, 2023the registration payment will be 50% refunded. For cancellations received after Thursday, November 30, 2023, the entire payment shall be forfeited. Full registration substitutions are allowed until Wednesday, January 17, 2024, and all notices of substitution/cancellation must be made in writing to [email protected]. No refunds will be issued for no-shows. Conference organizers reserve the right to change the format, content, and timing of the event program, subject to health and safety regulations.

Will there be opportunities to attend IMPACT virtually or to access recordings of the event? 

At this time we are not planning to host any hybrid or virtual sessions or recording the session. We will be providing a report on key findings following the conference.  

If I am presenting at IMPACT do I have to pay registration fees?  

The program manager will discuss with you the options you have to attend IMPACT, as a speaker or presenter.  

What COVID protocols will be in place to protect delegates if this is an in-person meeting?  

IMPACT is being held at the Victoria Conference Centre, where staff, contractors and suppliers have all been trained on creating the safest possible experience for delegates, as per WorkSafe BC’s Safety Plan. As well, ConnectSeven is handling all logistics and were part of the BC Meetings and Events Working Group, responsible for creating the BC Safe Restart Guidelines for meetings and events.   

Will Delegates be masked? 

We welcome delegates follow their own comfort level regarding masking. 

Is there an early registration discount available to attend IMPACT?  

Yes! Full registration (including Day of IMPACT) is available at a special early bird rate of  $1,295 ($1,495 if booked after November 15, 2023). The early bird registration rate for the Conference is $1,065 ($1,250 if booked after November 15, 2023). Applicable taxes will be applied at checkout.

Are there scholarships or discounts available to attend IMPACT?  

Students are eligible for a discounted rate of $1,000 with proof of a valid Student ID at the conference. Please select the Student ticket at check-out. Applicable taxes will be applied at checkout. Please note that Day of IMPACT is not included in the student rate, but it may be added at regular cost during checkout.

Are there group rates available to attend IMPACT?  

Please contact [email protected] if you wish to book for a group.

Who puts on the IMPACT Conference?   

IMPACT was co-founded in 2018 by Destination Greater Victoria,  Synergy Enterprises, Starboard Enterprises and TartanBond (previously Beattie Tartan).  

Where does the money go from IMPACT?   

Currently we operate IMPACT at a breakeven basis with the co-founders investing time and funds for operations.  

I would like to speak/present at IMPACT. Who do I speak to?  

Please connect with our program manager at [email protected] -- as we are always interested in new, inspiring speakers.  We also encourage everyone who is attending to have a voice -- and have set up our sessions to include and encourage delegate participation.  

Are there sponsorship opportunities available for IMPACT? 

Yes there are sponsorship opportunities available, and we will have Starr McMichael be in touch with you directly. 

I would like my destination to host IMPACT in the future, how do I apply?  

IMPACT was created as an annual conference for Destination Greater Victoria as the host destination. Due to the amount of investment the team at Destination Greater Victoria puts into hosting the conference every year, we do not anticipate changing the venue, but have in the past assisted Destinations in hosting workshops and presentations on the findings and case studies presented every year.  

What is the Day of IMPACT and why is there an extra charge?  

The Day of IMPACT was created to provide delegates with a hands-on opportunity to experience Southern Vancouver Island and Victoria -- and the destination’s own journey towards greater sustainability and resiliency in tourism. Due to the amount of coordination that goes into creating a day that provides real value for delegates including transportation and food costs, we provide this as a separate, add-on event. We also understand that not everyone can include an extra day so by separating it out of the conference program we help keep registration fees more affordable.  

Do I have to stay in one of the hotels listed on the website?  

The hotels highlighted for IMPACT have each offered special rates for this conference and are big supporters. While we encourage delegates to choose one of our host hotels, we are a destination blessed with many accommodation choices and you are welcome to explore all options.  

How do I register? 

To register, please visit www.tourismvictoria.com/impact click the blue REGISTER button on the home page. You will then be redirected to a new page hosted by EventsForce.net. Click the Register tab in the top right-hand corner and commence filling out your order. Once your order and payment have been completed, a follow up email will be sent to you with your confirmation. Please ensure you enter your correct email when registering.

Does IMPACT have a flight partner? 

Yes! IMPACT has partnered with Air Canada to help delegates from all over attend IMPACT. Please use Promotion Code HHAJTAK1 


If your payment has been processed, but no confirmation has been received, please contact [email protected] and a receipt will be sent manually.

If you are having trouble processing your payment and have been directed to a blank page when trying to do so, please try a different web browser or device. We are working to resolve this issue, but please do not wait for us to do so. It may be an incompatibility issue between your internet browser and the registration software. Apologies for any inconvenience.





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