A man with an orange hat standing in the woods at sunset.

Speakers and Co-Chairs

We are delighted to announce our conference Co-Chairs, Dr. Rachel Dodds and Keith Henry.

Dr. Rachel Dodds

Dr. Rachel Dodds has over 20 years’ experience in the tourism industry and is a specialist in the field of sustainable tourism.  She is arguably one of the most cited authors in Canada around this topic, having written, co-authored, and edited hundreds of articles about sustainable tourism, corporate social responsibility and urban sustainability.  She runs her own boutique consultancy firm, Sustaining Tourism and is also a Professor at the Ted Rogers School of Hospitality and Tourism Management at Ryerson University. 

Rachel’s work focuses on marketing, planning and management of tourism as well as understanding consumer behaviour. She is the current Director of Ryerson's Hospitality and Tourism Research Institute. Rachel recognizes that competitiveness is directly linked to economic, social and environmental responsibility and leadership.  She has lived and worked in four continents and travelled to over 80 countries, experiencing first-hand the successes and failures of businesses, destinations and governments, and identified many missed opportunities. 

Keith Henry, ITAC

Keith Henry

In his years leading the Aboriginal Tourism Association of BC and now Canada, Keith Henry has become an international Indigenous cultural tourism leader.  In April 2014, the inaugural World Indigenous Tourism Alliance award recognized Keith’s work and thought leadership.  Keith also works closely with Destination Canada and the Tourism Industry Association of Canada, has led many new initiatives, including contributions to the development of national standards on market readiness and authenticity; cruise industry opportunities; and a national Indigenous tourism research project on the economic value of Indigenous cultural tourism.  He was instrumental in the development of the national Indigenous tourism strategy The Path Forward 2016-2021, which focuses on increasing Indigenous market readiness, increasing jobs, and increasing revenue.

Conference Speakers

While we strongly believe the most important speakers at the Conference will be our delegates and co-chairs, we are also finalizing some exceptional thought leaders to guide our discussions.  

We are proud to annouce: 

Elizabeth Becker

Elizabeth Becker, an award-winning author and journalist, has covered national and international affairs as a Washington correspondent at The New York Times, the Senior Foreign Editor at National Public Radio and a Washington Post correspondent. She began her career as a war reporter in Cambodia in 1972 and is an expert on the Khmer Rouge and modern Cambodia. She was the 2008 Edelman fellow at Harvard’s Joan Shorenstein Center on the Press, Politics and Public Policy at the Kennedy School of Government.

Overbooked, her ground-breaking work on the trillion-dollar travel and tourism industry woke up the tourism industry.  Not here to preach, Elizabeth will speak about her insightful technique in defining how a destination should determine what is worth sustaining for both residents and visitors.  As Elizabeth Becker observes in “Overbooked: The Exploding Business of Travel and Tourism,” her meticulously reported and often disturbing exposé of the travel industry, the world has gotten smaller — but not often for the better. A former…”
New York Times

Recent articles by Elizabeth include:
Bordeaux: Tourism's gold standard - Travel Weekly
Only governments can stem the tide of tourism sweeping the globe - The Guardian 
Barcelona: Taming Tourism - Travel Weekly

Glenn Jampol

Glenn Jampol is a pioneer in Costa Rica of sustainable tourism. In 1985, he developed and is currently the owner of a 5 level CST (certified sustainable hotel) in Costa Rica, Finca Rosa Blanca Coffee Plantation Resort. In October 2015, his hotel was named as “The Best Small Hotel in Central America” and “Top Ten  Best Small Hotels in the World” by the Condé Nast Traveler readers. 

From 2006 to 2013, Mr. Jampol was the President of the National Ecotourism Association (CANAECO) in Costa Rica and from 2004 to 2015, was a director of the board of The International Ecotourism Society (TIES).

Mr. Jampol is currently is the Chair of the Global Ecotourism Network (GEN) an association that was founded by of all the TIES Advisory Board, who formed this new organization in 2015. Joining him at the Conference will be Glenn’s wife Teri, a true partner in their sustainability journey

David Goldstein, Destination Canada


David Goldstein

David has had a long and distinguished career in Canada’s tourism and media sectors. He has extensive experience in national leadership and strategic business planning as well as deep knowledge of communications and stakeholder (government, media and investors) relations.

Before joining the Destination Canada in December 2014 as President and CEO, David led the Tourism Industry Association of Canada (TIAC) from April 2010. At TIAC, David worked to increase industry alignment and has positioned the organization to forge a more forceful and credible voice for tourism issues at the national level. His long history in media and advocacy helped TIAC raise political awareness around tourism as one of the country’s leading export sectors, leading to key initiatives such as the Federal Tourism Strategy.  

Previous to his work at TIAC, David spent over 14 years in the broadcast and media industry. From 2007 to 2010, David was CTV globemedia’s Senior Vice-President, Regulatory Affairs, directing key elements of the strategic shift from analogue to digital media, driving the change from conventional TV advertising revenue to a subscription-based model and directing all of CTV globemedia’s major regulatory and public-policy submissions. 


Greg Klassen

“In 2031, the world will welcome its two billionth international traveller. Many will be seeking the dream of the ever expanding middle class—a life less ordinary through international travel. But this wanderlust will not be equally and sustainably distributed around the world. There will be winners and losers.”  - Twenty31 

Greg is Principal of Twenty31 and is a a travel and tourism industry strategist with 20+ years of leadership experience with blue chip organisations, including Canada’s national destination marketing agency, the Canadian Tourism Commission (CTC), AT&T and TELUS.

While serving as the President & CEO and Senior Vice President, Marketing Strategy and Communications, Greg led the enhancement of Canada’s Future Brand ranking from 12th to 1st position, positioning Canada as the most recommended destination in the world to visit according to Reputation Institute.

Greg also created a comprehensive strategy to promote the 2010 Vancouver Winter Olympics, developed a unique segmentation model to understand the underlying needs of global travellers through the Explorer Quotient and spearheaded the Canadian Signature Experiences product development program, helping position Canada as a truly experiential destination. For his efforts Greg was recognised as one of Canada’s top marketers by Strategy Magazine.

Greg has actively participated and presented at major industry forums including ATTA, DMAI, PATA, TIAC, UNWTO and WTTC. Greg is an Associate Faculty Member at the School of Tourism and Hospitality Management, Royal Roads University. Greg holds a MBA from the prestigious Thunderbird School of Global Management in Arizona and an undergraduate degree in Economics from the University of Victoria. 

The Honourable Bardish Chagger

The Honourable Bardish Chagger

It is with great excitement that the IMPACT organizing committee announces the attendance of The Honourable Bardish Chagger, Minister of Small Business and Tourism and Leader of the Government in the House of Commons, to the inaugural IMPACT Sustainability Travel & Tourism conference in Victoria, B.C.

Minister Chagger has been a dynamic force in shaping the future of Canadian tourism since being appointed Minister of Small Business and Tourism by Prime Minister Justin Trudeau in November 2015.

Minister Chagger is scheduled to attend the kick-off of the conference on Monday, January 22, 2018.

Robert Sandford

Bob Sandford holds the EPCOR Chair in Water and Climate Security at the United Nations University Institute for Water Environment and Health. In this capacity Bob was the co-author of the UN Water in the World We Want report on post-2015 global sustainable development goals relating to water. 

In his work Bob is committed to translating scientific research outcomes into language decision-makers can use to craft timely and meaningful public policy and to bringing international example to bear on local water issues. To this end, Bob is also senior advisor on water issues for the Interaction Council, a global public policy forum composed of more than thirty former Heads of State including Canadian Prime Minister Jean Chretien, U.S. President Bill Clinton and the former Prime Minister of Norway, Gro Brundtland. Bob is also a Fellow of the Centre for Hydrology at the University of Saskatchewan and a Fellow of the Biogeoscience Institute at the University of Calgary. He is a senior policy advisor for the Adaptation to Climate Change team at Simon Fraser University and is also a member of the Forum for Leadership on Water (FLOW), a national water policy research group centred in Toronto. In 2011, Bob was honoured with the Premier’s award for his collaboration on the Northwest Territories water stewardship strategy. 


JANUARY 20-23, 2019